FAQs

Questions About Getting Help:

Yes—no one who comes to Lifeline seeking help is turned away.

Depending on your situation, we will either assist you directly or connect you with partners in our area. Some of our services are offered on specific days and times. Be sure to check our schedule.

If you need more help, please reach out.
No. We also work with people living unstably, experiencing poverty, crisis, or other circumstances that put them at risk of homelessness.

If you’re struggling, please reach out. We’re here to help.
Some services are available at scheduled times, while others may require you to contact us first. Please check our current schedule or reach out before coming in.
Yes. Our Laundry Ministry is available on scheduled days for people who may not have access to a washer and dryer. It’s also a chance to connect, talk, and build relationships while you’re here.

If you need help with laundry, check our schedule and come out. We’re happy to help.
Yes. We provide community meals on Mondays and Thursdays in Kollen Park, as well as a monthly distribution of groceries and essentials for those who need some extra support.

If you need food, check our schedule and come out. We’re happy to help.
Yes. Our mobile shower trailer is a welcoming place to get clean and receive basic hygiene supplies during scheduled service hours.

Children and families may utilize our trailer during family-only times.

If you need a shower, check our schedule and come out. We’re happy to help.
Yes—during designated family-only times.

If your children need a shower, check our schedule and come out during one of our family-only times. You are all welcome here.
We will help you as best we can.

We can connect you with housing resources and partner organizations, and may be able to assist with immediate needs like emergency shelter, temporary lodging, or a tent when resources are available.

While we can’t guarantee housing or shelter, please reach out. We’ll work to find the safest option available, and help you take a next step.
Emergency lodging assistance may sometimes be available depending on your circumstances and when resources allow.

If you need urgent shelter, please reach out to see what options may be available.
Emergency assistance may be available depending on your circumstances and the resources available.

If you’re struggling with rent or utilities, please reach out to see how we may be able to help.
No. We are glad to meet you, and happy to help.

We believe every person has dignity and deserves to be treated with compassion and respect. Our Executive Director, Pastor Willie, has experienced homelessness himself and understands.

Lifeline is a place where you will be seen, heard, and fully welcomed. Please reach out.
No. Our ministry is rooted in the love of Jesus Christ, but our practical services are available to everyone regardless of faith or background.

You are welcome here and will be treated with dignity and respect, no matter what. Please reach out.
Yes. Lifeline serves everyone regardless of identity or background, and you will be treated with dignity, compassion, and respect.

You are welcome here. Please reach out.
Our ministry is built around relationships. If you need someone to listen, please reach out.

We want to hear what you’re facing, and help you help you take a next step.

Questions About Supporting Lifeline:

We serve individuals and families experiencing homelessness, housing instability, poverty, crisis, and other difficult circumstances.

Some of the people we meet are visibly “on the streets”, while others are experiencing homelessness in ways you might never see.

We exist to meet both immediate essential needs and empower people toward lasting stability.

Learn more about the gaps that keep people stuck.
We meet people where they are with practical, relationship-based support—including laundry, meals, showers, emergency assistance, connections to housing and community resources, seasonal warming centers, and other outreach services.

Whatever the need, our goal is to stand in the gaps that are keeping people stuck and empower them toward lasting stability.

Want to help? Donate today to help neighbors across West Michigan find stability.
Our direct assistance programs are primarily supported by donors, community partners, churches, businesses, and volunteers. We are grateful for every person and organization that helps us meet needs in our community.

Donate today to meet real needs right here in our community.
Your support is a lifeline to those struggling to survive, right here in our community. It means hot meals, warm showers, clean laundry, emergency assistance, outreach to homeless neighbors, and compassionate support that helps people move toward greater stability.
Donate today to help neighbors in need. We’re so grateful for your support.
Absolutely! We welcome donations of needed supplies, food, equipment, and other items, as well as in-kind support from individuals and businesses.
Have something to give? Reach out to see what’s needed most.
Absolutely! We love partnering with churches, businesses, community organizations, and individuals who want to stand in the gap with us.

Partnerships can include financial support, supplies, meals, volunteers, sponsorships, or professional services.
Reach out to explore how your church, business, or organization can make a difference.
Lifeline is a 501(c)(3) nonprofit organization operating under the legal name ”Lifeline Ministries No. 2”
Donations may be tax-deductible as allowed by law. Please consult your tax professional regarding your individual circumstances.
Yes. You can direct your support toward areas such as our Laundry Ministry, Meal Ministry, Clean Start Shower Trailer, crisis assistance, seasonal warming centers, or general ministry operations.
Have a specific area you’d like to support? Reach out and we’ll help connect your fit to what matters most to you.

Questions About Volunteering with Lifeline:

There are lots of ways to get involved, including:
• serving weekly meals
• loading groceries into cars
• helping with laundry
• scrubbing down our mobile shower trailer
• staffing warming centers
• organizing donations
• planning and/or staffing special events
• sharing your administrative or facility maintenance skills
• assisting with outreach to struggling neighbors
• and more!
Ready to get hands on? Reach out to get started.
To start, we’d love to meet you. We are a relationship-based ministry, and we believe serving together starts with getting to know one another.
Come meet us, share your interests and skills, and we’ll match you with an opportunity where you can make a difference. From there, we’ll make sure you have the training and resources you need.
Reach out to get started.
No experience needed—just a humble spirit and a willing heart.
Some volunteer roles require orientation or additional training. We’ll make sure you have what you need to serve safely, respectfully, and confidently.

Reach out to get started.
Absolutely! Volunteering with Lifeline is a meaningful way to better understand the issues surrounding homelessness and get to know the stories behind the statistics.
We simply ask that you come ready to listen, learn, and treat every person with dignity and without judgment.
Reach out to get started.
Age requirements vary depending on the volunteer opportunity.
Reach out and we’ll find an opportunity that’s right for you or your family.
Yes! Serving together is a great way to make a tangible difference in our community. We can help identify opportunities that fit your group’s size and abilities.
Bring your people—we’ll help you find a way to serve.
We completely understand, and the answer is yes.

You don’t have to make a big commitment to make a difference. One-time and occasional volunteers are welcome, especially for special events, meal service, donation drives, and seasonal programs.

Whatever you’re able to give, there’s a place for you here. Reach out to get started.
Lifeline runs on volunteers! In fact, nearly our entire team is made up of people who serve one or more times each week, steward programs, plan events, or take on other leadership responsibilities.
Our regular volunteers build trusting relationships with the people we serve and play an essential role in keeping our ministries going week after week.
If you’re ready to make Lifeline part of your routine, we’d be happy—and grateful—to have you. Reach out to get started.
Expect to roll up your sleeves—to serve and to learn.
You will meet people whose circumstances are very different from your own. You may come face to face with your own biases and encounter stories that will challenge your assumptions.
Expect to build real relationships and to discover the stories behind the statistics. To listen before assuming you know what people need or how they got where they are.
Before jumping in, get to know more about Lifeline and the values that shape our culture.